Refund Policy

At The Butterfly Club, we are committed to providing high-quality gadgets and accessories ensuring your satisfaction with every purchase. If, however, you receive a damaged product, we are here to help. Please review our refund policy below for detailed information.

Refund Eligibility

We only offer refunds for products that are damaged upon delivery. To be eligible for a refund, you must notify us of the damage within 14 days of the delivery date.

How to Request a Refund

If you receive a damaged product, please follow these steps to request a refund:

  1. Contact Us: Email our customer service team at support@getgadgety.com within 14 days of receiving your order. Include your order number, a description of the damage, and any relevant photos or videos showing the damage.

  2. Review Process: Our team will review your request and, if necessary, may ask for additional information or evidence of the damage.

  3. Approval: Once your refund request is approved, we will notify you via email. You may be asked to return the damaged product to us.

Refund Process

Once your refund request is approved and any required returns are received:

  • We will process your refund to your original payment method within 5-7 business days.
  • You will receive an email confirmation once your refund has been processed.

Conditions and Exceptions

  • Refund requests made after 14 days from the delivery date will not be accepted.
  • Only products purchased directly from www.thebutterflyclub.shop are eligible for refunds under this policy.
  • We do not offer refunds for products that are not damaged.
  • Shipping costs are non-refundable unless the return is due to our error (e.g., you received the wrong item).

Contact Us

If you have any questions about our refund policy or need assistance with your refund request, please contact our customer service team:

Thank you for shopping with The Butterfly Club. We appreciate your understanding and cooperation in ensuring a smooth and fair refund process.